Privacy Policy
Introduction
Kyrox (we, us, or our) respects your privacy and is committed to protecting your personal data. This Privacy Policy explains how we collect, use, store, protect, and share your personal information when you visit our website, place an order, communicate with us, or otherwise interact with our services.
This Privacy Policy applies to all personal data processed by Kyrox through our website, customer support, marketing communications, and related ecommerce services.
Personal Data We Collect:
- Identification and contact data such as name, email address, phone number, billing and shipping address
- Order and transaction data, including purchased products, order history, and payment status
- Payment data, processed securely by third party payment providers. We do not store full credit card details
- Account data if you create an account on our website
- Customer support communications, including emails and messages
- Technical data, such as IP address, browser type, device information, and website usage data
- Marketing preferences and consent information
How We Use Your Personal Data:
- To process and fulfill orders, including delivery and payment processing
- To provide customer support and respond to inquiries
- To manage returns, refunds, and exchanges
- To communicate with you regarding your orders or account
- To improve and optimize our website, products, and services
- To send marketing communications where permitted by law or where you have provided consent
- To prevent fraud, abuse, and unauthorized transactions
- To comply with legal, tax, and regulatory obligations
Legal Basis for Processing GDPR:
We process personal data only when permitted under applicable data protection laws. The legal bases include:
- Performance of a contract, such as fulfilling an order you place
- Consent, for example when you opt in to marketing communications
- Legitimate interests, such as improving our services, securing our website, and preventing fraud
- Legal obligations, including accounting and tax requirements
Cookies and Tracking Technologies:
Kyrox uses cookies and similar technologies to ensure our website functions correctly, analyze performance, and improve user experience.
Where required by law, non essential cookies are only placed after you have provided consent. You can manage your cookie preferences through our cookie banner or browser settings.
More information is available in our Cookie Policy.
Sharing of Personal Data:
We only share personal data with trusted third parties where necessary to operate our business, including:
- Payment service providers
- Shipping and logistics partners
- Ecommerce, hosting, analytics, and marketing service providers
- Customer support and communication tools
These parties process personal data only on our instructions and are required to implement appropriate security measures.
We do not sell personal data.
International Data Transfers
Some of our service providers may process personal data outside the European Economic Area. Where this occurs, we ensure appropriate safeguards are in place, such as standard contractual clauses approved by the European Commission.
Data Security:
We implement appropriate technical and organizational measures to protect personal data against unauthorized access, loss, misuse, alteration, or disclosure. These measures include, among others, encryption, access controls, and secure payment processing.
Access to personal data is restricted to authorized personnel only and is reviewed periodically.
In the event of a personal data breach that poses a risk to your rights or freedoms, we will notify affected individuals and relevant authorities in accordance with applicable data protection laws.
Data Retention:
We retain personal data only for as long as necessary to fulfill the purposes described in this Privacy Policy, including compliance with legal, accounting, and reporting requirements.
Your Rights: Under applicable data protection laws, including the GDPR, you have the right to:
- Request access to your personal data
- Request correction of inaccurate or incomplete data
- Request deletion of your personal data
- Object to or restrict certain processing activities
- Withdraw consent at any time where processing is based on consent
- Request data portability where applicable
You can exercise these rights by contacting us using the details below.
Marketing Communications:
You will only receive marketing communications from Kyrox if you have provided consent or where permitted by law. You can unsubscribe at any time via the link included in our communications or by contacting us directly.
Children’s Privacy:
Our website and services are not intended for individuals under the age of 16. We do not knowingly collect personal data from children.
Third Party Websites:
Our website may contain links to third party websites or services. We are not responsible for the privacy practices of those third parties and encourage you to review their privacy policies.
Changes to This Privacy Policy:
We may update this Privacy Policy from time to time. Any material changes will be posted on this page. Continued use of our website after updates constitutes acceptance of the revised policy.
Contact Information:
If you have questions about this Privacy Policy or how Kyrox processes personal data, please contact us at:
Email: support@kyroxswim.com